IT On Call Professional Podcast

Episode 1: Unleash Your Tech Potential with Better Call IT

In today's fast-paced digital age, technology often seems more of a hindrance than a help, leaving you feeling frustrated and unproductive. At Better Call IT, we aim to change that narrative. Our expert team is dedicated to making technology work for you, not against you.
With a mission to empower individuals, we guide you through the digital landscape with ease, helping you tackle tech challenges and maximize the potential of your devices.
Say goodbye to tech struggles and embrace a new era where your tech works as tirelessly as you do. Always remember, when in doubt, Better Call IT!
Commercial by John Williams of NC Media Production https://www.ncmediaproduction.com/

Episode 2: Nurture Small Business: Cybersecurity and Data Management for Small Businesses

In this episode of the Nurture Small Business Podcast, host Denise Cagan of DCA Virtual Business Support is joined by Ross Feldman, a seasoned expert in the field of information technology. Ross shares his journey from founding Better Call IT in 2000 to his current role as a virtual CIO, where he empowers clients with innovative technology solutions.
They discuss Ross's involvement with Apparo, a nonprofit in Charlotte, NC, that aids other nonprofits by optimizing their technology usage. Discover how Ross is making a difference by helping nonprofits save resources while maximizing their tech potential.
Ross also dives into the capabilities of Microsoft 365, its cost-saving benefits for nonprofits, and offers a deep insight into cybersecurity practices, tackling phishing threats, and the importance of two-factor authentication.
Tune in to explore how Ross's principles of customer service, honesty, integrity, and passion for learning continue to drive success in the ever-evolving world of technology.
This is a copy of a broadcast from 3/14/2022 https://nurturesmallbusiness.buzzsprout.com/900445/episodes/10220088-cybersecurity-and-data-management-for-small-businesses

Episode 3: The Apparo Effect: Ask a Tech Expert with Ross Feldman

Join Bleema Bershad, Director of Marketing at Apparo, in an engaging conversation with Ross Feldman, Customer Success Leader at CCP Tech, as they delve into the fascinating journey of Ross from his early days in technology to his impactful role in supporting nonprofits. Discover the intersection of community service and technology, and learn how Ross's curiosity and passion for tech began at the young age of seven, eventually leading him to a career dedicated to enhancing nonprofit capacities in Charlotte, North Carolina.
In this episode, Ross shares personal anecdotes from his career, explains the vital role technology plays in both for-profit and nonprofit sectors, and emphasizes the importance of cybersecurity, especially multi-factor authentication, to protect valuable information. The episode also highlights Ross's valuable contributions as an Aparo volunteer, demonstrating a deep commitment to community service and technology education.
Whether you're a nonprofit leader or a tech enthusiast, this episode is packed with insightful stories and practical advice, proving that the right technology can transform communities and enhance mission-driven work.
This is a copy of a broadcast from 6/16/2022 https://theapparoeffect.podbean.com/e/ask-a-tech-expert-with-ross-feldman/

Episode 4: CHM Collective: Cybersecurity Threats to Small Business: How to Protect Yourself and Your Customers

In this engaging talk show episode, we channel our inner Oprah to delve into an issue of utmost importance: cybersecurity for small businesses. Joining us is Ross Feldman, a seasoned IT expert with over two decades of experience, who runs a company dedicated to protecting small businesses like yours from online threats.
We explore the alarming frequency of data breaches affecting giants like Equifax and Facebook, while emphasizing that small businesses are not immune to these cyber threats. Ross Feldman sheds light on the top five cybersecurity risks that could potentially jeopardize small businesses, including phishing attacks, ransomware threats, and internal security breaches.
Learn how hackers target small businesses, often seen as low-hanging fruit due to their limited technological defenses, and discover practical strategies to safeguard your valuable data and maintain your customers' trust. Don't miss this eye-opening episode packed with expert insights and actionable advice for small business owners aiming to bolster their cybersecurity measures.
WIth  LeeAnn Shattuck
This is a copy of a broadcast from 4/2/2024 https://www.thechmcollective.com/events/the-chm-collective-monthly-event-august-2024

Episode 5: Why a Trusted IT MSP Matters

In this episode of Talkin' Nonprofit Tech, host Kevin Mulhall is joined by Ross Feldman, founder of "Better Call IT," to explore the vital role Managed Service Providers (MSPs) play in nonprofit organizations. Learn how MSPs enhance security, efficiency, and mission delivery by providing essential IT support. Ross shares insights into handling donor data securely and offers advice for choosing the right MSP that aligns with your nonprofit's mission.
Kevin and Ross discuss real-world examples where MSPs have brought significant improvements to nonprofits' operations, from cost-saving strategies to avoiding IT issues that slow down mission-driven work. This episode provides valuable advice for any nonprofit considering partnering with an MSP to enhance productivity and safeguard essential data.

Episode 6: Streamline your Space and Tech: the ultimate guide for decluttering.

Welcome to the IT On Call podcast, where Ross Feldman, the Chief Technology Officer of Better Call IT, dives into the parallels between decluttering physical spaces and optimizing technology. In this episode, Ross is joined by Leanne Hofer, The Clutter Consultant, as they share insights into maintaining harmony in your home and digital life.
With practical advice on both physical and digital decluttering, discover how to effectively organize your pantry and apply similar principles to your inbox. Leanne shares her journey into entrepreneurship as a decluttering expert, while Ross reveals his technological experience, providing valuable tips on achieving Inbox Zero and utilizing digital tools.
Join this engaging conversation and learn how simplifying your environment, both physical and digital, can enhance productivity and reduce stress. Gain practical strategies for setting goals, balancing technology, and embracing small daily habits that lead to lasting changes.

Episode 7: Lock & Key: Essential Password Management for Nonprofits

Welcome to our LinkedIn Live session, the first of 2025, where we are thrilled to be joined by Ross Feldman from Better Call IT. In this episode, we focus on providing valuable skills-building opportunities for nonprofits and small businesses, with a particular emphasis on data breach prevention and password management. Learn essential tips for safeguarding your organization's data and discover best practices in password sharing and management within your team.
Ross Feldman, CTO of Better Call IT, shares expert advice on implementing effective password protection strategies, including the use of multi-factor authentication and password managers. Find out how to mitigate cybersecurity risks and enhance your data protection policies, especially given that 71% of nonprofits faced at least one cybersecurity incident in 2022. Additionally, explore the significance of adopting passphrases and the benefits of password managers in creating a secure digital environment for your organization.
Join us as we kick-start a series aimed at empowering nonprofit professionals with the tools and knowledge to improve their cybersecurity posture and protect their critical donor and volunteer data. Stay tuned for our upcoming session on donor data management, designed to further enhance your organization's data security measures. Don't forget to connect with us on LinkedIn for more insights and updates!
From For Impact and Purpose LinkedIn Live Tue, Jan 14, 2025

Episode 8: Platform Perfection: Choosing the Best Donor Management Tool

In this episode, we dive into the critical topics of data protection and cybersecurity, specifically tailored for nonprofits. Our expert guest, Ross Feldman, joins us to explore the selection of the best donor management tools available today. With a focus on safeguarding donor data, the discussion includes essential features and functionalities to consider when choosing a platform.
Rosanna, with her vast experience in business development for small businesses and nonprofits, highlights the importance of choosing the right tools to not only protect donor information but also enhance data-driven decision-making processes. The conversation covers compliance, protection measures, and the best practices for assessing an organization's specific needs.
Learn about the alarming statistics of cyber breaches affecting nonprofits and discover actionable strategies to mitigate risks. Get insights into data management, the role of backup strategies, and the need for robust rights management. This episode is a must-listen for anyone involved in nonprofit management and data security.
 
From For Impact and Purpose LinkedIn Live Tue, Jan 16, 2025

Episode 9: When Tech Meets Style: How IT and Innovation Meet in the Fashion Industry

In this episode of the IT On-Call Professional Podcast, we explore the intersection of technology and fashion with David Frankel, the inventor of the Perky Collar. Hosted by Ross Feldman, the Chief Technology Officer of Better Call IT, the discussion reveals the innovative journey behind the Perky Collar, a solution to sagging shirt collars that blends style with comfort.David shares his experiences as a founder, detailing the challenges and successes of bringing a novel product to market. He provides insights into his entrepreneurial journey, the importance of innovation in the fashion industry, and how technology played a pivotal role in developing an online storefront and expanding his business.Tune in to discover how David’s entrepreneurial mindset led to the creation of various fashion inventions, and learn about his initiatives to support fellow entrepreneurs through the Charlotte Entrepreneurs Think Tank and the new manpreneur group, focusing on mental health and business challenges.

Episode 10: Signs of Innovation: The Future of Tech in the Signage Industry

Join Ross Feldman and Chad Greer as they dive deep into the intersection of business and technology in the signage industry. Discover how innovations are reshaping the way we create and implement designs, with AI playing a pivotal role in overcoming creative blocks and enhancing efficiency.
Ross and Chad discuss their experiences in the field, from graphic design beginnings to mastering the art of crafting impactful signs. They share anecdotes of challenging projects and the importance of seamless workflows in business operations.
This episode also offers valuable advice for budding entrepreneurs, emphasizes the significance of cultivating professional relationships, and highlights the necessity of embracing technological advancements to stay ahead in the rapidly evolving market landscape.